Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the KaamDham platform, operated by Joshful Apps Private Limited. By creating an account or using the platform in any manner, you agree to be bound by these Terms as well as any additional policies, including the Expert Onboarding & Policy Guide. These Terms apply equally to Customers seeking services and Experts offering services.

About the Platform

KaamDham is a digital marketplace that enables Customers to hire independent service providers (“Experts”) for a wide range of tasks. The platform serves strictly as a facilitator, providing tools for booking, communication, and secure payments. KaamDham does not employ Experts, supervise their work, guarantee service outcomes, or assume responsibility for the tools, equipment, or methods they use. All agreements regarding the delivery of work are made directly between Customer and Expert, and KaamDham is not a party to those agreements.

Eligibility and Account Requirements

To use KaamDham, users must be at least eighteen years old and capable of entering legally binding agreements. You must provide accurate and complete information during account creation and keep your details updated at all times. Creating multiple accounts, submitting false documents, or impersonating another person is strictly prohibited. KaamDham reserves the right to verify user information and may suspend or terminate access if information is found to be misleading or incomplete.

Users are solely responsible for maintaining the confidentiality of their login credentials and are accountable for all actions taken under their account. If you suspect unauthorized access, you must notify KaamDham immediately.

Responsibilities of Customers

Customers must provide accurate job details, including the nature of the work, timing, location, and any special requirements. Once a booking is confirmed, Customers agree to maintain a safe and respectful working environment for the Expert and use the platform to manage all communication and payments. Attempting to negotiate off-platform pricing, requesting cash payments, or pressuring a Expert to work outside the scope agreed upon is not permitted. Customers are expected to act courteously and refrain from any form of misconduct, harassment, or discriminatory behavior.

Responsibilities of Experts

Experts operate as independent contractors and are fully responsible for the quality, safety, timing, and execution of their services. They must provide honest information in their profiles, list accurate pricing, and maintain an updated availability calendar. Experts are expected to honour confirmed bookings, communicate professionally with Customers, and arrive at the agreed time. Consistent cancellations, unresponsiveness, or no-show incidents may result in reduced visibility or suspension.

Experts are strictly prohibited from requesting or accepting payments outside the KaamDham platform. Sharing UPI details, bank accounts, or personal payment links is a violation of platform rules. Behaviour that compromises customer safety—such as aggression, harassment, or misconduct—may lead to immediate removal.

Booking Methods

KaamDham offers three primary booking systems.

Instant Requests allow Customers to send urgent work requests to multiple Experts. Experts may respond with an offer, and once selected, the booking becomes immediately confirmed. Experts are expected to honour Instant Requests promptly, as failure to do so disrupts the reliability of the system and may lead to penalties.

Direct Bookings allow Customers to schedule structured services based on a Expert’s published rates and availability. Once a Customer selects a time slot, the Expert receives a Request-to-Book. The booking is finalized only when the Expert approves it, after which both parties should confirm final details through the in-app chat.

Apply to Posts supports custom or detailed tasks where Customers create job posts. Experts may review these posts and submit an offer. Once the Customer approves an offer and completes payment, the booking is confirmed, and the Expert is expected to complete the work as proposed.

Payments, Fees, and Payouts

All payments must occur within the KaamDham platform. Customers agree not to request or encourage offline transactions. Experts receive payouts once per week for all completed bookings from Monday to Sunday. A platform fee of 10% (inclusive of GST) is deducted before payout, and the remaining amount is transferred to the Expert’s registered bank account. KaamDham is not responsible for delays or failed transfers caused by incorrect bank information provided by the Expert.

Any attempt by either party to bypass platform payments constitutes a violation and may result in account suspension or permanent removal.

Cancellations and No-Show Policy

Cancellations disrupt the experience for both Customers and Experts. Experts are expected to avoid unnecessary cancellations and must honour confirmed work unless a genuine emergency occurs. Repeated cancellations harm a Expert’s visibility and ranking within the platform.

A no-show occurs when a Expert fails to arrive or start the job without notice. No-shows are treated as serious violations and may result in immediate suspension with the possibility of permanent removal. Likewise, Customers must not misuse cancellations to avoid paying for legitimate work already initiated or completed.

Communication Standards

All communication must occur within the KaamDham platform until a booking is confirmed. Users must maintain professional, respectful interactions. Offensive language, harassment, discrimination, or inappropriate personal messaging is strictly prohibited. Users must not exchange personal financial details or suggest completing work outside the platform. Any violation of communication standards may lead to account suspension.

Reviews, Ratings, and Visibility

Customers may leave reviews after a booking is completed. These reviews contribute to transparency and help other users make informed decisions. KaamDham may remove reviews that are abusive, irrelevant, or fraudulent. A Expert’s profile visibility is influenced by reliability, cancellations, no-shows, and service performance. Experts who do not list any services remain hidden from public search but may still earn through Apply to Posts or Instant Requests.

Safety and Conduct

KaamDham follows a zero-tolerance policy regarding unsafe behaviour, harassment, discrimination, or misconduct. Users must ensure safe working conditions and behave respectfully at all times. Experts must ensure they possess appropriate tools, equipment, and skills required for their services. KaamDham may review any reported incidents and may suspend or terminate accounts if safety standards are violated.

Limitation of Liability

KaamDham is not responsible for any damages, injuries, losses, or disputes arising during or after service delivery. Since Experts work independently, KaamDham does not control how services are performed and cannot guarantee outcomes or customer satisfaction. Users agree that their use of the platform is at their own risk and that KaamDham’s liability is limited to the maximum extent permitted by law.

Suspension and Termination

KaamDham may suspend or terminate any account that violates platform rules, including but not limited to fraudulent behaviour, unsafe conduct, harassment, repeated cancellations, no-shows, inappropriate communication, or attempts to bypass payment systems. Depending on severity, suspension may be temporary or permanent.

Updates to Terms

KaamDham may modify these Terms from time to time. Any changes will be published on the platform, and continued use after modifications indicates acceptance of the updated Terms.

Contact Information

For any concerns or support needs, you may contact:

Email: hello@kaamdham.com
Phone: +91 90730 08080