Privacy Policy

Welcome to KaamDham’s Privacy Policy (“Privacy Policy” or “Policy”).

KaamDham, owned and operated by Joshful Apps Private Limited (“KaamDham”, “we”, “our”, “us”), provides a digital marketplace that connects Clients seeking services with Freelancers offering those services. This Policy explains how we collect, store, use, process, and disclose your personal data when you interact with our mobile application ‘KaamDham’ or our website (together, the “Platform”), or when you use the services made available on or through the Platform (collectively, “Services”).

We are committed to protecting your personal data and respecting your privacy. To provide the Services effectively, we must collect and process certain information about you. This Privacy Policy describes those practices in detail.

Unless otherwise defined, capitalised terms used in this Policy have the same meaning as in our Terms & Conditions. By accessing or using the Platform, you confirm that you have read this Policy, understand it, and consent to the processing of your personal data as outlined below.

Background And Key Information

How this Policy applies

This Policy applies to all individuals who access, browse, or use the Platform, whether as Clients or Freelancers. References to “you” include any user of the Platform.

By using KaamDham, you consent to the collection, storage, use, and disclosure of personal data as described in this Policy.

Review and Updates

We may update or revise this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

We encourage you to review this Policy regularly.

It is your responsibility to ensure that the personal data we hold is accurate and current. Please inform us of any changes during your relationship with us.

Third-Party Services

The Platform may contain links to third-party websites, plugins, or services (“Third-Party Services”). These services operate independently of KaamDham. When you click such links or use those integrations, third parties may collect data about you.

We neither control nor endorse these Third-Party Services, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of such third-party providers when you interact with them.

Personal Data That We Collect

We collect different types of personal data about you, depending on how you use the Platform and Services. This may include, but is not limited to:

Contact Data

Your phone number, email address, current city, and other communication details.

Identity and Profile Data

Your name, gender, profile photo, verification details, and information you include in your freelancer or client profile.

Marketing and Communications Data

Your preferences for receiving notifications and marketing content, service requests, offers, comments, chat communications, responses to surveys or polls, and any content you share on the Platform.

Technical Data

Data automatically collected from your device, such as IP address, browser type, mobile OS, device identifiers, session duration, crash logs, clicks, screen time, and location data (when permitted).

Transaction Data

Booking history, service payments, partial payment details shared by payment processors (KaamDham does not store full card or UPI data), invoices, and transaction IDs.

Usage Data

How you navigate and use the Platform, including time spent, features accessed, taps and clicks, job browsing history, and behaviour patterns.

Aggregated Data

We may generate aggregated or statistical data that does not identify you. If combined with personal data, it will be treated as personal data.

If you refuse to provide certain personal data

If required personal data is not provided when requested, we may be unable to deliver certain Services or features, and may be required to deactivate or limit access to your account.

How We Collect Personal Data

We collect personal data through the following methods:

Direct Interactions

You provide data when you:

• Create an account
• Complete verification steps
• Use our Services or interact with Freelancers/Clients
• Participate in polls, surveys, or promotional campaigns
• Request support or report issues
• Share feedback or content

Automated Technologies

We automatically collect technical and behavioural data using cookies, device identifiers, analytics tools, and server logs each time you access or use the Platform.

Third-Party Sources

We may receive personal data from:

• Analytics and advertising partners
• Payment processors
• Other users (e.g., when a client or freelancer reports an issue)
• Publicly accessible sources
• Affiliated entities within the KaamDham group (if applicable)

How We Use Your Personal Data

We use your personal data only when permitted by law. Most commonly, we use it to provide, improve, and secure the Services. This includes:

1. Creating and verifying your account
2. Allowing you to access and use the Services, including posting jobs, receiving job offers, booking freelancers, and completing payments
3. Facilitating communication between Clients and Freelancers
4. Monitoring trends and personalising your Platform experience
5. Improving the functionality, layout, and performance of the Platform
6. Providing customer support and resolving issues
7. Processing payments, payouts, and refunds (where applicable)
8. Sending service-related notifications, updates, and confirmations
9. Providing information about new features, offers, or updates
10. Ensuring safety, preventing fraud, and enforcing platform policies
11. Fulfilling legal or regulatory obligations
12. Protecting KaamDham’s rights and defending against legal claims

By using KaamDham, you authorise us, our partners, and service providers to contact you via phone, SMS, email, or in-app channels for operational, support, and service-related purposes.

We may share or process data when required by law, regulatory authorities, judicial requests, or to protect KaamDham’s rights, users, or platform integrity.

Cookies

We use cookies and similar technologies to enhance user experience, remember your preferences, analyse usage, and improve platform performance. Some cookies may be placed by trusted third-party partners for analytics and advertising.

You may disable cookies through your browser settings, but this may affect certain Platform features.

Disclosure Of Personal Data

We may share your personal data with:

Service Professionals or Clients

To enable booking, communication, and service fulfillment.

Internal Affiliates

Entities within our corporate group (if applicable).

External Service Providers

Including hosting partners, customer support providers, payment processors, analytics providers, identity verification partners, and marketing support platforms.

Regulators and Authorities

When required under applicable laws or legal processes. All third-party partners are required to process personal data securely and only for permitted purposes.

Your Rights

Subject to applicable law, you have the right to:

Access and Correct Your Data

You may access or update most personal data directly within the app. For additional requests, contact our support team.

Opt Out of Marketing Communications

You may opt out of promotional messages using the unsubscribe options provided. Operational and account-related messages cannot be opted out of.

Deletion Of Account And Personal Data

You may request deletion of your account and stored personal data by contacting us at hello@kaamdham.com. We may take up to 7 working days to process such requests. Certain transaction records may be retained as required by law or for audit and compliance reasons.

Transfer Of Personal Data

Your personal data may be stored or processed outside your home country due to our use of cloud hosting, analytics tools, or third-party service providers. By using the Platform, you consent to such transfers in compliance with applicable law.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access or disclosure. These measures include encryption, secure servers, call masking, password-protected systems, and restricted access protocols.

You are responsible for maintaining the confidentiality of your account password. If you believe your credentials have been compromised, notify us immediately.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this Policy, including legal, accounting, or reporting obligations. Aggregated or anonymized data may be stored indefinitely.

Business Transitions

In the event KaamDham undergoes a business transition—such as a merger, acquisition, restructuring, or asset sale—your personal data may be transferred to the new entity as part of the business continuity process.

User-Generated Content

Content you upload—including descriptions, photos, comments, or feedback—may become publicly visible through the Platform.

KaamDham is not responsible for misuse of such publicly visible content by others.

You are responsible for ensuring that all content you submit complies with applicable laws and does not infringe upon third-party rights.

Updates To This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by updating the “Last Updated” date or by providing additional notice through the Platform.

Continued use of KaamDham after such updates constitutes your acceptance of the revised Policy.

Contact Information

For any concerns or support needs, you may contact:

Email: hello@kaamdham.com
Phone: +91 90730 08080